RESERVATIONS
We recommend that you make your reservation as soon as possible to facilitate the organization, and the number of places is limited to 30 people.
Your reservation is easy and 100% secure, choose your city, the date it is available and the number of people. Then follow the payment instructions. We recommend that you have your credit card at hand to facilitate the process.
Once the reservation is completed, you will receive in your e-mail or cell phone the payment receipt that you will have to show to the guide at the beginning of the route. If you wish, you can also print it out.
METEOROLOGY
As it is a walk totally outside (we do not enter any monument or similar), we are subjected to the temperatures that mark each period. It is recommended to be prevented from any climatic change. The route is not suspended for any reason, except for extreme conditions. If this situation occurs, the amount is not returned, but is changed by another date.
CANCELLATIONS
You can cancel the reservation up to 48 hours before the start of the tour in the chosen city, we will refund the full amount you have paid or you can change the dates. Otherwise, the amount is not returned under any circumstances, we only offer you to book a new date so as not to lose your payment.
MINORS AND DISABLED ACCESS
These tours are suitable for all ages. Sometimes, the story of our guides can impress minors, since the content is oriented to an adult audience, but that is why we do not prohibit their presence, as long as they are accompanied by an adult.
We do not go in disguise, we do not scare, the staff that accompanies them are professional experts in the subject matter.
Children under 12 years old do not pay, as long as they are accompanied by an adult. From 13 years old on, their rate will be the one of an adult.
With respect to access for the disabled, almost all routes are accessible, except for some cities that make it difficult for them to travel up many steps, ramps or stairs. If you have a disability, please let us know, we will try to facilitate your incorporation as best as possible and facilitate the understanding of hearing to people with hearing problems.
If you have any comments, please do not hesitate to contact us by e-mail or telephone.
OTHER COMMENTS
Please follow the instructions that we recommend, our guides will give you the guidelines to follow to avoid any loss during the route. Improper behavior in the group may cause our guide to expel you without the right to recover your money.
It is possible that some guides do not accept to be recorded or photographed, ask for permission before that.
