GENERAL CONDITIONS OF SALE

 

1. Legal Framework 

In compliance with current legislation, HISPANIA MAGICA OE, which operates through the Internet from this website www.hispaniamagica.es, details below the general conditions of contracting the products and / or services offered through the same and from which the rights and obligations of the parties are generated.

 

2. Identification 

These General Contracting Conditions (hereinafter “Conditions”) are intended to regulate the relationship between HISPANIA MAGICA OE (hereinafter the “Provider”) and the customer (hereinafter the “User”), regarding all transactions made through the website and its on-line sale.

 

COMPANY NAME: HISPANIA MAGICA OE

COMMERCIAL NAME: HISPANIA MAGICA – Mystery Walks

CIF/DNI: E40632952

ADDRESS: C/Martín el Humano 30 Bajo – 46008 Valencia

TELEPHONE: 626998792

E-MAIL: info@hispaniamagica.es

 

 The User 

The user or client is understood to be the person who, by registering on the website, has used a web form and is assigned a user name and password, for which he/she has full responsibility for use and custody, being responsible for the accuracy of the personal data provided to the provider, as we will see in the section on User Registration.

 

3. Acceptance 

By means of the acceptance of the present Conditions, the User declares:

That he/she is a person with capacity to contract according to the current regulations.

That he/she has read and accepts the present Conditions.

 

4. Availability 

The User will have access always and in any case, with character previous to the beginning of the procedure of contracting of products, to the conditions, being able to be stored and/or reproduced in a durable support.

 

5. Validity or Duration

The period of validity or duration of the present Conditions and particular conditions of contracting, will be the time that they remain published on the mentioned website and will be applicable from the moment the User makes use of the website, and/or proceeds to the contracting of any of the products.

 

6.Modifications

The representative of the website reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were purchased prior to the modification by the User.

The User undertakes to read carefully the contracting conditions, every time he/she proceeds to the contracting of any product since they may have been subject to modification since the last time he/she accessed.

 

7. Nullity 

If any clause included in these Conditions were declared totally or partially null or ineffective, such nullity will affect only that provision or the part of the same one that is null or ineffective, subsisting in everything else the Conditions.

 

8. Object of the contract

The purpose of this contract is to regulate the contractual relationship of purchase-sale born between the seller and the user at the moment in which the user accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of purchase and sale entails the delivery, in exchange for a specific price and publicly displayed through the website, of one or more specific products.

Each of these products may be subject to specific regulation through the particular conditions of contracting each of them, of which more detail will be given in the section on warranty, returns, withdrawal, or in the product data sheet itself, due to the different formats in which the products are marketed, their packaging or their own nature.

 

9. User Registration

The User may register on the website. For which, it will introduce the personal data required as obligatory will be: name and surname, e-mail and password. Registration as a User of the store will provide access to the web, to the purchase of products and to the optional receipt of newsletters/newsletters with information about the company and its products.

The user will select a user name and password, committing to make diligent use of them, and not to make them available to third parties, as well as to communicate to the provider the loss or theft of them or possible access by an unauthorized third party, so that the provider proceeds to the immediate blocking. The user has full responsibility for its use and custody, being responsible for the accuracy of the personal data provided to the provider.

The user may not choose as user name words that are intended to confuse others by identifying him/her as a member of the provider, as well as offensive, abusive and generally contrary to the law or the requirements of morality and decency.

 

10. Geographical scope 

This website operates and sells, Spain and Europe. Hereinafter, this geographical scope will be understood as “the Territory”. Therefore only shipments are made and products are distributed in the aforementioned Territory.  The use of this website as well as any purchase made on it is considered made in Spain or outside it and therefore subject to the laws and regulations in force in each Territory.

 

11. Product Information

The Provider pays great attention to the information relating to the characteristics of the products, by means of descriptions and photographs illustrating the products. All this is done within the limits of technology and in compliance with market standards.

 

12. Taxes, currency and shipping costs

The prices indicated for each product include the Value Added Tax 21% (VAT) and in any case will be expressed in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and annexes to the product purchased.

 

13. Language in which the contract is carried out 

The contracting procedure and pre-contractual information is in Spanish and this language will be the one used to carry out the contracting.

 

14. Steps of the Contracting/Purchasing Process

Register
In order to start the process of contracting products, it is first necessary to register as a user, and fill in the mandatory data requested on the page that will appear below. After registration, the user name and password will be assigned automatically, according to those previously chosen by the interested party.
The registration system does not have a user verification system during the registration process. So before the user activation in the system, a welcome message is sent to the email. Once successfully registered, the user can enter with your username and password to the control panel of your profile to manage all those functions that the provider of the page has made available, such as the section of account data, my orders and the possibility of exercising the rights A.R.S.O, shows the order history, billing form and shipping form as well as log out.
Once registration is complete, you can proceed to purchase your product(s).

Checkout Process
The checkout process is easy and simple.
-Choose the category and subcategory where the product(s) you wish to purchase is located.
-View the product(s) you are interested in. You will also be able to consult its description and price.
-Select a product, the number of people and add the item to the cart. Then you can choose to continue shopping or place an order.
-If you want to continue shopping, repeat the process. If you want to place the order, click on the place order button to start the checkout process.
-Enter all the requested data, shipping and billing address and make sure they are correct.
-Select a payment method.
-Confirm the order and proceed, if necessary, to payment.
-You will receive an email confirming your order.

 

15. Availability of the product

If the selected Route has no places, it is indicated in red or does not allow to book the visit on the selected day.

 

16. Minimum order amount 

Minimum 2 people per tour.

 

17. How to extend or cancel my order  

To extend an order you can always do it as long as you have not completed the purchase, and you can do it by clicking the button “Continue shopping”.

The cancellation of the route by the customer must be made at least 24 hours before departure.

This can be done by notifying by e-mail: info@hispaniamagica.es, or by calling Customer Service at 626998792.  If such cancellation occurs after the deadline indicated, the Company will be entitled to charge 100% of the reservation costs.

 

18. Delivery time 

You will be notified of the confirmation of your reservation via email at the email address indicated on the reservation form.

 

19. Invoice 

You will be able to ask for an invoice of your reservation via email at info@hispaniamagica.es.

 

20. Value added tax 

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax 21% (VAT).

 

21. Payment Methods or Methods of Payment 

In general, the User may choose the method of payment:

A) By bank transfer to the account of the company, for which it will provide, among others:

-name and surname of the holder;

-account number from which the payment comes from;

Once you have validated all the information about your purchase, you will be prompted to choose the payment method you wish to use.

B) By debit or credit card payment.

C) Bizum

 

22. General Provisions on the Payment Process 

The payment order given by the User necessarily implies adherence to these General Conditions, as well as the particular conditions of the order.

For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial institutions.

Once the payment has been made correctly, the User will receive an informative and confirmatory e-mail confirming the essential conditions of the operation:

– Services contracted, and description of the provision of the same.

The confirmation e-mail will contain the invoice of the product with which the User will be able, upon receipt of the order, to request the guarantee from the corresponding merchant.

In any case, through the website, the User will always have access to the information of his orders and the corresponding invoices for the purchases made.

The Provider reserves the right to cancel payments or orders in the event of indications of fraudulent transactions by bringing to the attention of the competent authorities any conduct that may be subject to investigation for the prevention of fraud.

 

23. Returns of incorrect products or exercising the right of withdrawal. 

Once you have received your order, you can cancel your purchase, as long as the product has not been enjoyed, within 14 calendar days after receipt of your order.

We remind you that, when you make use of your right of withdrawal, the money paid for the product/s purchased will be refunded, including the purchase price.

This provision does not affect the rights recognized to the consumer by the legislation in force.

In cases where you consider that at the time of delivery the product does not conform to the stipulated in the Contract, you should contact us immediately through our contact form, providing the reservation data, or by phone at 626998792 Email: info@hispaniamagica.es, during the following hours: Monday to Friday: 10.00 to 13.30 – 17.00 to 19.00.

The refund will be made in the same payment method used to pay for the purchase.

The rights recognized by the legislation in force remain unaffected.

The exchange of a route for a different one will not be admitted, in this case, it will be necessary to proceed to its return and to the realization of a new purchase.

In the event that you have received an erroneous order, call us at Customer Service at 626998792 or send us an email to the address info@hispaniamagica.es We will be happy to assist you to correct the error.

 

24. Exceptions to the right of withdrawal 

The right of withdrawal does not apply to the delivery of:

– Products that may be altered in nature.

The withdrawal document LSSICE, you can request it to the Company Company by writing to the following email address: info@hispaniamagica.es or by calling 626998792.

 

25. Customer Service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service for help, suggestions or complaints by writing to info@hispaniamagica.es or by calling 626998792.

 

26. Product warranty

In case the customer wants to make a claim, he/she can do it by e-mail info@hispanaimagica.es or by phone indicating the order number.

 

27. Rights of the Provider 

-To maintain, modify or suspend its website without prior notice.

-To modify the price of the offers.

Reject orders due to lack of stock or non-payment by the customer.

Refuse access to computer tools to customers in case of non-compliance with these conditions.

-To perceive the amount of the purchases of the customer, accepted the transaction.

-To reserve the ownership and retain full ownership of the item until full payment by the customer.

-Not to reproduce, sell or dispose of the information published by the Provider in all its contents without the express permission of the company itself.

-Proceed to correct or amend human or computer errors.

 

28. Limitation of liability

All information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User’s responsibility to keep the data provided to Provider duly updated. In any case, Provider disclaims any liability for damages caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

Provider shall not be liable in those cases in which parents, guardians or legal representatives of underage or disabled Users authorize the access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to contract the products and services provided through www.hispaniamagica.es.

The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User’s computer equipment. In any case, it shall be the User’s responsibility to have the necessary tools to detect such viruses or harmful computer elements. Consequently, the Provider shall not be liable for the possible damages caused to the computer equipment of the Users or third parties during the access to the Contents.

The Provider shall not be liable for the interruptions that occur in the electric or telecommunications services that prevent Users from using the services offered.

 

29. Applicable Law and Jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of products or services covered by these Conditions, to the Courts and Tribunals of the user’s domicile.

In the event that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of the buyer.

 

30. Platform for online dispute resolution for consumers and merchants

The Online Dispute Resolution platform is an official website managed by the European Commission to help consumers and businesses resolve their disputes without going to court. (European Commission – Online Dispute Resolution)

If you have a complaint, or believe that we have not handled your complaint satisfactorily, please contact us before submitting a complaint through the Online Dispute Resolution platform. At HISPANIA MAGICA OE we take customer service very seriously and adopt the highest standards when it comes to handling, responding to and resolving our customers’ concerns.

If you wish to file a complaint through the Online Dispute Resolution platform regarding a service performed at www.hispaniamagica.es please use this e-mail address info@hispaniamagica.es in the complaint form section of this platform.